Terms of Service

Last Updated: June 1, 2025

Welcome to Grando. Please read these Terms of Service ("Terms") carefully before using our website and services. By accessing or using Grando, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our platform.

2. Description of Service

Grando provides a platform for social media management, analytics, and optimization. Our services include but are not limited to:

• Social media account connection and management
• Analytics and insights for social media performance
• Content creation and scheduling tools
• Audience engagement tracking
• Email communication with your audience

3. User Accounts

To access certain features of our platform, you must create an account. You are responsible for:

• Providing accurate and complete information when creating your account
• Maintaining the security and confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

We reserve the right to terminate accounts that violate these Terms or for any other reason at our sole discretion.

4. Social Media Platform Integration

Our services require integration with third-party social media platforms such as YouTube, Instagram, and Gmail. By connecting these accounts to our platform, you:

• Authorize us to access and use your social media account data in accordance with our Privacy Policy
• Confirm that you have the right to grant such access
• Acknowledge that your use of third-party platforms remains subject to their respective terms of service
• Understand that changes to third-party APIs may affect our services

5. User Content

You retain ownership of any content you submit, post, or display on or through our platform ("User Content"). By providing User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such content for the purpose of providing and improving our services.

You are solely responsible for your User Content and represent that you have all necessary rights to grant the above license.

6. Prohibited Conduct

You agree not to:

• Use our platform for any illegal purpose or in violation of any laws
• Violate the intellectual property rights of others
• Attempt to gain unauthorized access to our systems or user accounts
• Use our platform to transmit malware, viruses, or other harmful code
• Interfere with or disrupt the integrity or performance of our platform
• Collect or harvest user data without permission
• Engage in any activity that could damage, disable, or impair our services

7. Subscription and Payment

Some of our services are available on a subscription basis. By subscribing to our paid services:

• You agree to pay all fees associated with your subscription plan
• You authorize us to charge your payment method for these fees
• You acknowledge that subscriptions automatically renew unless canceled
• You understand that refunds are provided in accordance with our refund policy

We reserve the right to change our pricing and subscription models with reasonable notice.

8. Intellectual Property

Our platform, including its content, features, and functionality, is owned by Grando and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit our platform or its content without our explicit permission.

9. Disclaimer of Warranties

OUR PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT OUR PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GRANDO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OUR PLATFORM, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO GRANDO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

11. Indemnification

You agree to indemnify, defend, and hold harmless Grando and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use of our platform
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Your User Content

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our platform or by other means. Your continued use of our platform after such changes constitutes your acceptance of the modified Terms.

13. Termination

We may terminate or suspend your access to our platform immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms. Upon termination, your right to use our platform will immediately cease.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in San Francisco, California.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Grando regarding your use of our platform and supersede all prior agreements and understandings, whether written or oral.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Email: host@grando.io

These Terms of Service were last updated on June 1, 2025.